Simuleon B.V. (hereinafter: “Simuleon”), treats your personal data with the utmost care and confidentiality. We think it is important to inform you about how your personal data is processed and secured by us.

In this privacy statement you will find information about which personal data Simuleon processes about you, what Simuleon uses this personal data for, on what legal basis and for what purposes, when Simuleon shares the personal data with third parties and when we engage processors in the processing of the personal data and what rights you have with regard to this personal data.

This privacy statement applies to:

(a) visitors to Simuleon’s websites ( hereinafter referred to as the “Website“);
(b) potential customers and other persons with whom Simuleon is in contact, or is trying to have contact, via e-mail, an online contact form or by telephone;
c) recipients of Ssimuleon’s digital newsletters, blogs, promotions, event invitations, or commercial e-mails (hereinafter together referred to as Marketing together);
(d) Simuleon’s customers; and
(e) all other persons who contact Simuleon and whose personal data Simuleon processes.

1. Definitions

For the purposes of this privacy statement:

(a) processor: a natural or legal person, a public authority, a service or any other body that processes personal data for Simuleon’s benefit;
(b) third party: any other than: you, Simuleon, a processor, or any person authorised to process personal data under the direct authority of the controller or processor;
c) you: the person whose personal data are processed by Simuleon;
(d) personal data: any data relating to you and also traceable to you, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more elements characteristic of your physical, physiological, genetic, psychological, economic, cultural or social identity;
(e) consent: any free, specific, informed and unambiguous expression of will by which you accept the processing of your personal data by means of a statement or an unambiguous active act;
(f) the provision of personal data: the publication or making available of personal data; and
(g) processing of personal data: an operation or set of operations relating to personal data or a set of personal data, whether or not carried out by automated processes, such as the collection, recording, organisation, structuring, storage, updating or modification, retrieval, consultation, use, provision by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction of data.

2. When do we receive personal data from you?

Simuleon receives personal data from you in the following situation:

a) when you visit the Website;
b) when you contact Simuleon, for example by e-mail, via a contact form on the Website or by telephone;
c) when you sign up for Simuleon Marketing; and/or
d) when you provide us with data as a matter of a customer relationship with Simuleon, or other information that we learn from other sources as a matter of this customer relationship.

3. What personal data does Simuleon process?

a) Visit website

When visiting the Website, our servers automatically store information such as URL, IP address, browser type (mobile or desktop), date and time of the visit. Our Website also records your surfing and clicking behaviour during your visit to the Website and links your surfing and clicking behaviour to your previous and future visits.

b) Contact with Simuleon

When you contact Simuleon, for example with a request for information or advice about one of our products, as an assistance with an already purchased product via the helpdesk, or you sign up for a seminar or other event, Simuleon processes the personal data that you provide to us, such as the contact details provided via e-mail , telephone or the contact form on the Website, or a request for quotation via the Website, but also the information provided during an introductory meeting, or during a training, consultation, or events organized by Simuleon.

c) Marketing (and opt-out)

In the context of the Marketing that Simuleon offers to its (potential) customers and/or interested parties, it collects personal data. You sign up for the newsletters, blogs, promotions or invitations to events, online and/or offline and you decide what information is shared with Simuleon. The (personal) data we collect in this context are: *first name, *surname, *e-mail address, *company name, *telephone number, job category, country. The data marked with a * may be required to be able to send you the Marketing.

The Marketing is only sent after Simuleon has obtained permission to do so. The consent is obtained in accordance with the requirements to be laid down by law. In addition, you can withdraw your consent at any time and/or change your preferences. You thereby exercise your right to object. You can always unsubscribe from marketing free of charge, with every message, and in an easy way (digitally), and/or change your preferences regarding the Marketing.

If you are having trouble opting out of Simuleon Marketing Communications, please contact us at the email address [email protected].

(d) Data provided and collected from other sources under the customer relationship with Simuleon

When you purchase a product or service from Simuleon, Simuleon processes the personal data that you have passed on to us via e-mail, the contact form on the Website, during discussions or otherwise. We process the following personal data: first name, surname, e-mail address, company name, telephone number, function, job category, country.

Transfer of data outside the European Union

From our position as SIMULIA Reseller, we are obliged to provide some of the personal data collected under 3 sub d to Dassault Systèmes, located within the European Union in Paris, Velizy, because this is necessary for the delivery of software and licenses upon assignment. The personal data goes to our software supplier Dassault Systèmes ( This includes the following personal data: first name, surname, e-mail address, company name.

Due to our position as a TECHNIA ( company within the Addnode PLM Division, your personal data may be shared with other TECHNIA business entities in order to fulfill the requested services (e.g. geographically) or for distribution of information.

4. Purposes and bases of processing personal data and bases

Optimization website, services, products and information

We use the information that the Website automatically stores and generates from you (see 3 sub a) to further optimize (the classification of) our Website, services and products and to improve the provision of information about them, but also to combat fraud. In addition, cookies are placed on your computer, smartphone or tablet during the use of the Websites. See point 5 for more on Ssimuleon’s use of cookies.

Maintaining contact with you

If you request information from Simuleon, Simuleon processes the personal data provided for this purpose in order to comply with that request and/or to answer your questions.

Executing the contract of assignment between you and Simuleon

Simuleon needs your contact and invoicing data to execute the agreement of purchase and/or assignment between you and Simuleon, in addition, it is necessary in many cases necessary to process other personal data, depending on the type of product and/or service you purchase from Simuleon.

Other purposes for the use of personal data

The personal data can be used for quality and management purposes, such as internal audits, audits, audits and assessments.

Simuleon also sometimes conducts customer satisfaction surveys sometimes, we use your contact details (e-mail address and telephone number) to send you a request for participation.

We analyse the offline and online contact with you, for which we use general data to with which we can identify you. Simuleon does not create a comprehensive personal customer profile (“profiling”).


The personal data will only be processed if one of the following conditions (bases) is met:

  • you have given your consent;
  • it is necessary for the performance of an agreement to which you are a party;
  • it is necessary to comply with a legal obligation on Simuleon (this principle applies only in the case of compliance with tax obligations);
  • it is necessary to protect the vital interests of you or of another natural person (this basis is rare);
  • it is necessary for the representation of the legitimate interests of Simuleon or a third party, except where the interests or fundamental rights and freedoms of you outweigh the interests of Simuleon and/or the third party.

5. Security

Simuleon uses a level of security for the processing of the personal data, which, within the possibilities of current techniques, is sufficient to prevent unauthorized access, modification, publication or loss of your personal data.

Our database of customer data is stored in digital form. The database is only accessible to authorised personnel within Simuleon. Our database of customer data can only be accessed via personal login details and a secure connection of authorized personnel. Logging in outside our Wi-Fi network is only possible via a secure VPN connection.

The security of your personal data is of course also related to the level of security you use. You should therefore ensure that you handle your email or correspondence with care through another medium, the access and security of your email account that you use for confidential communication with Simuleon with care.

6. Your rights

You have the right to request your personal data from Simuleon or to request Simuleon to change or delete it. For some personal data, Simuleon may be legally obliged to keep it. For this personal data, Simuleon cannot change and/or delete it at your request.

In some cases, you also have the right to obtain your personal data, which you have provided to Simuleon, in a structured, commonly used and machine-readable form and you have the right to transfer that data if the processing by Simuleon takes place in such a way for which the applicable laws and regulations grant the right to portability of data.

To exercise your above rights, you can send an e-mail to [email protected]. Please note that, after we have changed or deleted your personal data at your request, this data may be present in our backups for some time until those backups are also deleted. If you have unsubscribed, we will keep the opt-out (i.e. not the personal data itself) for 5 years.

7. Third parties

We will not pass on your personal data to third parties without your consent, unless:

  1. Necessary in the context of negotiating, concluding, and executing the agreement between you and Simuleon; and/or
  2. Simuleon is obliged to pass on personal data to public authorities on the basis of a legal obligation or in an emergency, such as when a court ruling imposes the obligation to provide personal data to third parties. Only the data that we are obliged to provide will be provided; and/or
  3. Simuleon organizes a training or event with a third party, in which case only your contact details will be shared with this third party; and/or
  4. A reorganisation or transfer of business activities takes place at Simuleon with the result that Simuleon must transfer personal data to another organisation.

8. Third-party privacy statements

Simuleon’s privacy statement does not apply to third-party websites, even if Simuleon has posted a hyperlink or link on its Website to these other websites (e.g. social media). Simuleon accepts no responsibility and liability with regard to the way in which these third parties handle personal data and cookies. We advise you to take note of the privacy and cookie statements/cookie policies of those websites before you visit them.

9. Processors

Simuleon may engage third parties to process your personal data. These third parties (processors) only process your personal data on our behalf and we conclude processing agreements with these third parties that comply with the requirements of the General Data Protection Regulation. These include, for example, data cleaning services or service providers that provide hosting services.

10. Retention periods

Your personal data will be stored for as long as this is necessary for the realization of the purposes mentioned in Article 4 of this Privacy Statement. After the (legal) retention period, your personal data will be destroyed.

Simuleon retains your customer data for up to 5 years after the end of the agreement or assignment or the termination of your warranty on a product and/or service provided by us. This period is necessary for the defence in the event of a claim against Simuleon. At the end of this period, the file shall be permanently destroyed.

The above retention period does not apply in the event that Simuleon has a legal obligation to keep the personal data longer.

11. Contact Simuleon

If you have any questions about this privacy statement, please contact us at [email protected].

12. Changes

This privacy statement may be amended from time to time, for example because the laws and regulations change. The most up-to-date privacy statement can always be found on the Website. When the privacy statement is thoroughly revised, we will report this on the Website.

Version: 01-2018



Simuleon B.V., (hereinafter: “Simuleon”, “we” and “us”), treats your personal data with the utmost care and confidentiality. We think it is important to inform you about how your personal data is processed by us. One type of processing of personal data is the use of cookies. In this cookie statement we explain, among other things, what cookies are, what types of cookies Simuleon uses, to whom the cookies are passed on and what your rights are.

1. The use of cookies

What are cookies?

Cookies are small text files that are created and stored on your computer, tablet or smartphone while using the Website. Techniques similar to cookies include beacons and scripts. Cookies allow our Website to recognize your computer.

Refuse cookies

You can decide for yourself whether you accept cookies, or whether you want your browser to notify you of the placement of a cookie. You will need to adjust the settings of your browser. Refer to your browser’s manual to find out how this works in your browser. You can also always delete installed cookies from your computer, tablet or smartphone, usually via browsing history.

2. Types of cookies

Simuleon uses functional and analytical cookies. In addition, we use marketing cookies and social and external cookies

Functional cookies
The functional cookies ensure that the Website functions properly and that you can navigate through our Website pleasantly.

Analytical cookies
Analytical cookies are used to make analyses about the use of the Website. This allows us to analyse which pages of the Website you visit at what time, so that we can optimize the Website.

Google Analytics
We use Google Analytics, a service of Google LLC. Google Analytics provides up-to-date insight into the use of the Website and compiles (anonymous) reports of the Website usage. You can read more about the cookies that Google uses here You can prevent Google from using your data by installing the Analytics Opt-out add-on in your browser. You can find the opt-out here:

Tracking cookies
Tracking cookies we use to track the surfing behaviour of visitors to the Website. Personal interests can then be derived from the information about visited websites. We use tracking cookies to tailor the content of our Websites to your profile. When you visit our Website, we register your IP address, the page through which you came to our website and the pages of our website that you have visited.

Marketing Cookies

Marketing cookies are used to link to social media such as LinkedIn and Twitter, for example. Via these buttons, the content of the website (for example our blog) can be shared on social media. In order for these buttons to work, cookies from social media parties are used, so that they recognize you when you want to share something from our Website. The marketing cookies related to social media are not placed by Simuleon, but by these parties or the party acting for them. Simuleon accepts no liability or responsibility with regard to these cookies.

3. Contact Simuleon

If you have any questions about this cookie statement, please contact us via the email address [email protected].

4. Transfer of cookies to third parties

Simuleon shares a number of cookies with third parties, including Hubspot, an online marketing platform. In addition, Simuleon also transmits data to third parties outside the European Economic Area (‘EEA’), where protection is different from that within the EU. The GDPR does not apply in the EEA. Your data may not be as well protected as in the Netherlands.

5. Your rights

Simuleon uses cookies to process personal data. You have the right to request your personal data from Simuleon or to request Simuleon to change or delete it. However, the most appropriate and practical option for you is to delete your browser cookies. By re-setting your browser, the processing of personal data will be stopped, see also point 1 above under “refuse cookies”.

6. Cookie statements/ Third-party privacy statements

Simuleon’s cookie statement does not apply to third-party websites, even if Simuleon has placed a hyperlink or link on its Website to these other websites (e.g. social media). Simuleon accepts no responsibility and liability with regard to the way in which these third parties handle personal data and cookies. We advise you to take note of the cookie statements/cookie policies and privacy statements of those websites before you visit them.

7. Changes

This cookie statement may be amended from time to time, for example because the laws and regulations change. The most up-to-date cookie statement can always be found on the Website. When the cookie statement is revised, we adjust it on the Website.